Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info.zaylomart@gmail.com, and we'll provide you with the return address and instructions.

If your return is accepted, we'll send you return instructions and the address to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.

Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods, custom or personalized products, and personal care items. Sale items and gift cards are also non-refundable.

Refunds
Once we've received and inspected your return, we'll notify you of the approval status. If approved, you'll be automatically refunded to your original payment method within 5 business days.

For any questions, contact us at info.zaylomart@gmail.com.