Shipping policy

Thank you for shopping with us! Please read our shipping policy carefully before placing your order.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation or order placement. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, processing may take slightly longer. If there is a significant delay, we will contact you via email or phone.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery times are estimates only and may vary depending on your location, courier availability, and other factors beyond our control.

Cash on Delivery (COD)

We offer Cash on Delivery for your convenience. Please ensure someone is available at the delivery address to receive and pay for the order upon arrival. Orders that are refused or unclaimed at the time of delivery may be subject to a cancellation, and repeat unclaimed orders may result in restricted access to COD for future purchases.

Order Tracking

Once your order has shipped, you will receive a confirmation with tracking information (if available) so you can monitor your delivery status.

Shipping Delays

We are not liable for delays caused by courier services, customs processing, natural events, or other circumstances beyond our reasonable control. We will do our best to keep you informed if any such delays occur.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at info.zaylomart@gmail.com so we can attempt to correct it before dispatch.

Damaged or Lost Items

If your order arrives damaged or you believe it has been lost in transit, please contact us within 48 hours of the expected delivery date at info.zaylomart@gmail.com, and we will work with you to resolve the issue.

Questions?

If you have any questions about our shipping policy, please reach out to us at info.zaylomart@gmail.com.